Booking &Refund Policy
Deposits
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A non-refundable deposit is required to secure your reservation
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Deposits are applied toward your total booking cost
Payment Deadlines
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Remaining balances must be paid before your scheduled arrival date
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Failure to complete payment may result in cancellation of your booking
Cancellations
Standard Policy:
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Deposits are non-refundable
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Cancellations made within [14–30 days] of arrival are non-refundable
Rescheduling
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One reschedule may be permitted based on availability
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Rescheduling must be requested at least [14 days] prior to arrival
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New dates are not guaranteed and may be subject to price changes
No-Shows
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Failure to arrive on the scheduled date will result in full forfeiture of payment
Refund Exceptions
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Refunds are not provided for:
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Personal schedule conflicts
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Weather conditions
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Travel delays or cancellations
Service Add-Ons
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Add-ons (meal prep, grocery stocking, etc.) may have separate policies
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Once completed or prepared, add-ons are non-refundable
Agreement
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By booking with SoulFlo LLC, you agree to this policy.
REFUND POLICY
General Policy
All bookings made with SoulFlo LLC are subject to this Refund Policy.
Non-Refundable Deposits
All deposits are non-refundable, as they are used to secure accommodations and services on your behalf.
Completed Services
Once services have been rendered, including:
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Reservation confirmations
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Grocery purchases
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Meal preparation
No refunds will be issued.
Partial Refunds
Partial refunds may be considered only if:
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A booking cannot be fulfilled due to circumstances directly caused by SoulFlo LLC
Third-Party Limitations
Refunds may be limited by policies set by third-party providers (resorts, travel platforms, etc.).
Chargebacks
Initiating a chargeback without contacting us first may result in:
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Denial of future services
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Submission of this agreement as evidence
Agreement
By booking with SoulFlo LLC, you acknowledge and agree to this Refund Policy.